Who we are:

Since 1985 Brandywine Counseling & Community Services, Inc. (BCCS) has been a trusted provider of outstanding substance abuse and behavioral health treatment. BCCS is a community organization that prides itself on helping members of our community recover with dignity. We enhance the quality of life by creatively providing Education, Advocacy, Prevention, Early Intervention and Treatment Services. We promote hope and empowerment to persons and families touched by mental illness, substance abuse, HIV and multiple occurring diagnoses, and their related challenges.

The CJC Program Manager oversees the day-to-day operations of the CJC program and overall is responsible for administrative operations. Ensures that the CJC program operates in an effective and efficient manner, with emphasis on following the scope of services and outcomes indicated in the contract. The CJC Program Manager enhances a positive group culture within the program. The CJC Program Manager has primary responsibility for ensuring that all clients referred to the program are scheduled timely and complete the assessment and then referred to either education or outpatient treatment. The CJC Program Manager is required to travel to all sites in three counties (New Castle, Kent and DUI). The CJC Program Manager is responsible for making sure the CJC Program comply with all contractual and BCCS scope of practices, rules and regulations. The CJC Program Manager fulfills the responsibilities of this position primarily by guiding, monitoring, and assisting staff in providing high quality, adequate, and appropriate evaluations/referrals for all clients assigned to the project.

Job-Specific Performance Standards

Provides direction to supervise and evaluate via daily observation and annual performance reviews site staff, assists Clinical Supervisors in hiring, and terminating staff.
Ensures that staff is oriented on building policies, safety training, and compliance with safety regulations.
Performs other duties as assigned by the Asst. Director of Special Programs.
Complies with all BCCS policies and procedures and ensure that all staff follow them as well.
Seeks ways to improve overall efficiency of site with goal of reducing overhead expenses wherever possible
Seeks to continuously improve client satisfaction and follows up appropriately in a timely manner on client issues and/or complaints.
Takes initiative in identifying and solving problems.
Provides staff leadership towards achieving site and group goals.
Conducts staff meetings.
Seeks input from staff and provides feedback to the Asst. Director of Special Programs.
Participates in BCCS subcommittees, committees and meetings.
Provides facility upkeep, appearance, maintenance, and security.
The Program Manager has some contact with clients.
The Program Manager works closely with the Clinical Supervisors and the Asst Director of Special Programs. Also maintains positive working relationships with all other BCCS staff.