We're looking for an experienced, DE-based peer specialist to take the lead delivering services via new model for technology-enabled peer support across the state. You'll directly engage members, build out a network of referring community agencies & providers, and eventually oversee the growth of Marigold's DE peer team.
This person is someone we can count on to:
OWN their ability to stand confidently in their expertise
LEARN new innovative peer-support interventions
INFORM non-peer Marigold Health team members and individuals who are unfamiliar with the peer framework of peer values and ethics as well as the history and importance of certified peer specialists
ENGAGE Marigold members in navigating the healthcare system and their social environment in a non-directive and supportive manner that promotes informed decision making and self-learning
Marigold Health exists to give every person with a mental health or substance use condition (~25% of American adults) a place to feel heard.
Our work is focused on remotely delivering evidence-based peer support to persons experiencing Life and Care transitions. We've designed a novel program that augments the efforts of peer workers with technology tools to help automate outreach and facilitate community linkages, as well as give persons served ("members") more avenues through receive support via anonymous support groups in a mobile app.
We're an early-stage, rapidly growing startup, with the potential in our new approach has been recognized by organizations ranging from the National Institute on Drug Abuse to the American Psychiatric Association. Our investors include top-tier venture capitalists, and our research collaborators are eminent investigators at Brown and Johns Hopkins. We currently work with a range of community-based mental health & substance use treatment providers, and are in the middle of our first state-wide implementation with a managed care organization.
Our Boston HQ has 6 working FT, with additional team members distributed. Our core values are authenticity, candor, and ambition.
What You'll Do
o Aid members in creating & documenting a wellness plan, including individualized goals and a crisis plan
o Document member engagements in an electronic record
o Engage a caseload via regularly scheduled phone touchpoints
o Conduct outreach (phone, text, online) and administer assessments to your assigned clients
o Support members asynchronously over text
o Coordinate with Marigold care navigation staff, member family members, & other care providers in delivering support
o Enroll members in appropriate digital interventions, e.g an app offering access to a 24/7 support group, and SMS-based check-ins
o Use your experience to identify and engage a network of referring agencies, as well as add to an online database of member resources
o Ensure continuous quality improvement relative to the engagement process and service delivery
o Host virtual group events for the collective Marigold membership (groupchat, video)
o Post-launch, oversee the growth of Marigold's peer team in DE, sourcing candidates and supervising other peers
o Internally, bring a "peer perspective" to the design of new digital interventions, technology tools, and trainings
o Externally, contribute to Marigold's blog to showcase peer voices (https://medium.com/marigold-health)
o Adhere to Marigold Health's information, security and privacy requirements
What You Have
o DE-Certified Peer Support Specialist
o 1000+ hours or minimum 2 years working as a peer post-certification
o Experience working directly with people from diverse racial, ethnic, cultural and socioeconomic backgrounds
o A willingness to speak to your personal lived experience with mental health and/or substance use conditions
o Reliable access to internet in a private space (we will provide equipment, e.g a laptop computer)
o Familiarity/comfort operating a smartphone, computer, and using software tools such as Microsoft Office
o Be able to document member engagements in an electronic record
o An ability to adapt to change - as a new program, we're continuously making changes based on results in the field
o Training and/or experience supervising other peers is a significant plus
o Fluency in Spanish is a significant plus
o Experience delivering peer support digitally (e.g. on social media) is a significant plus
Inclusion is at the core of what we do. We’re working to bring care to the most underserved and stigmatized patients. We actively welcome applicants from a wealth of different backgrounds (including but not limited to race, gender, educational background, and sexual orientation). Unless we have diversity on our team and in our mindsets as we work together to move the needle on a deeply entrenched, systematic issue, we will fail.
Marigold Health is an equal opportunity employer.
Questions? Email jessica[AT] marigoldhealth.com for more info.
Interested candidates can apply on our jobs site: https://jobs.lever.co/marigoldhealth/71d9fa4b-d790-47c4-94e7-8a66b5d36eeb